FAQ
Pick Up and Drop of for Rentals
We are a mobile business and will deliver bikes and gear directly to you. We can deliver to your home, hotel, airbnb, meet in a public place, or deliver directly to a trailhead. Our delivery fees are broken down as following:
Pick up: At pick up you will sign paperwork, go over all rental requirements, and get fitted for a helmet and any other rented gear. We will then inspect the machine together to check for existing damage and go over the safety points and usage of your rented machine.
Drop off: All machines must return clean with a full tank of gas. We will inspect the machine for any damage and will report any findings within 48 hours. If no damage has occurred your deposit will be refunded and you will see it back in your account within 2-7 business days. If there is damage we will write a quote for the cost of repairs and review the quote with you. If the cost is below your deposit we will refund the remaining. If the damage is more than your deposit we will request additional payment.
Drop off time will be addressed when you pick up. If you know you are going to be late you must call ahead of time to inform us of the time you will be arriving. LATE RETURNS WILL ACCRUE A $50 LATE CHARGE PER HOUR.
Can I pick up or return after hours?
Yes, we will be happy to work with you on your drop off time. After hours drop off must be set up ahead of time. Contact us for additional details. Fees may apply.
Do I need to make a reservation?
A reservation is required to give us ample time to perform a full safety check on all rental machines. We generally require 24-hour notice for all rentals.
Requirements to Rent
-You must be at least 21 years old with a valid driver's license to rent with a valid credit card. Children are welcome to rent with a parent or guardian. We have bike sizes for the whole family!
-We require a $250 fully refundable damage deposit for dirt bikes and a $500 deposit for snow bikes PER BIKE. Deposits can not be made in cash.
-A way to transport the machines, whether with a truck or a tow vehicle and a trailer. We have some trailers available for rent. Delivery is available in some areas. Contact us for more details.
What payments do you accept?
We accept all major debit/credit cards and cash for rentals. Deposits can only be made using a debit/credit card. Personal checks are not accepted.
Can I take the bikes out of state?
Yes, you make take our machines anywhere but they only have OHV tags for Colorado. Additional tags will be your responsibility.
How long is the deposit held?
Once the rented equipment is returned we have up to 72 hours for our mechanic to inspect for damage. If no damage is found we will refund the deposit immediately. It can take anywhere from 3-10 business days for the refund to reach your account, depending on your bank. If damage is found, we will speak with you about the cost of the repairs.
Cancellation Policy
Dirt Bikes:
Dirt Bike reservations must be canceled within 48 hours before pick up time.
Snow Bikes:
Snow bikes must be canceled within 7 days before pick up time.
Guided Tours:
Guided tours must be canceled within 48 hours before the start of the tour.
If you cancel after the required time you will be charged 100% of the rental costs.
Reservations are required and can be done by phone at 970-985-5813 or by email at ashley@grandvalleyadventure.com.
Damages
All machines go through a full safety check and damages are documented before the rental leaves. If the machines come back with damage the customer is responsible for the cost of all repairs. Normal wear and tear excluded.
Damage insurance is offered for an additional $60 per day with a $1,000 deductible. This insurance covers all damage to the bike. This option is HIGHLY recommended, especially for larger bikes or longer rental periods. Bike damage can be expensive and add up quickly.
These machines are meant to be enjoyed and damage will not be nitpicked, but we expect you to take care of these machines as if they were your own.
Waivers & Rental Agreement
A Release of Liability Waiver and Rental Agreement MUST be signed by anyone who will be riding one of our machines regardless of age, who is paying, or how long you will be riding. Below you will find copies of our waiver and agreement. We HIGHLY recommend reading over the agreements to ensure you fully understand your responsibilities when renting one of our machines. We will not accept pre-filled and signed waivers. All waivers and rental agreements must be signed at our location unless specified otherwise by Grand Valley Adventure Tours and Rentals staff.